Privacy Policy

Lala Cabs Privacy Policy

Lala Cabs Limited ("Lala Cabs," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect the personal information you provide to us when using our services, including our website (, phone bookings, and communication channels such as calls, WhatsApp, and email. By using our services, you consent to the practices described in this Privacy Policy.


Information We Collect

We may collect the following types of personal information from you:

1.1 Personal Information:

Full name

Contact details (phone number, email address, postal address)

Date of birth

Identification documents (e.g., passport, ID card)

Next of kin contact details (name and phone number)


1.2 Booking Information:

Pick-up and drop-off locations

Date and time of booking

Flight details (if applicable)

Special requests or preferences

1.3 Payment Information:


Credit card details (we do not store credit card information; it is securely processed by our trusted payment service provider)

How We Use Your Information

We use the collected personal information for the following purposes:


2.1 Booking and Service Delivery:

To process your bookings and provide the requested services.

To communicate with you regarding your bookings, updates, and any changes to our services

To verify your identity and perform background checks for security purposes.

2.2 Customer Support:

To respond to your inquiries, complaints, or requests for assistance

To provide personalized customer support and improve our services.

2.3 Marketing and Promotional Communications:

To send you promotional offers, newsletters, and marketing communications (you can opt-out at any time)

2.4 Legal Compliance:

To comply with applicable laws, regulations, or legal obligations

To protect our rights, property, or safety, or the rights, property, or safety of others

Information Sharing and Disclosure

We may share your personal information with the following entities, strictly for the purposes mentioned in Section 2:


Our trusted partners, service providers, and affiliates involved in delivering our services.

Law enforcement agencies, regulatory bodies, or government authorities when required by law or to protect our legal rights.

We do not sell, rent, or share your personal information with third parties for their marketing purposes.


Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.


Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


Your Rights and Choices

You have the following rights regarding your personal information:


Access: Request access to the personal information we hold about you.

Correction: Request correction of any inaccurate or incomplete personal information.

Erasure: Request erasure of your personal information in certain circumstances.

Objection: Object to the processing of your personal information for direct marketing purposes.

Restriction: Request restriction of processing under certain conditions.

Data Portability: Request a copy of your personal information in a structured, commonly used, machine-readable format.

To exercise these rights or if you have any privacy-related concerns or questions, please contact us using the contact details provided below.


Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website or by other appropriate means. We encourage you to review this Privacy Policy periodically.


Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:


Lala Cabs Limited

PO BOX 20611-00100 Nairobi



Thank you for choosing Lala Cabs. We are committed to protecting your privacy and providing you with a secure and reliable car rental experience.